9
WITH YOU ALL THE WAY TO 
TAKE CARE OF THE DETAILS
Our Tour Managers are the face of Great 
Rail Journeys. Knowledgeable, experienced 
and personable, they are on hand all 
through your tour to help you. Tim Hall 
discusses life as one our fantastic Tour 
Managers and provides his expert advice.
THE ROLE OF A TOUR MANAGER
I may, possibly, have the best job in the world. I get to travel, 
visit and enjoy wonderful places, meeting interesting people, 
experiencing different cultures – and best of all… I get to 
travel by rail whenever possible.
The core of my work is of course, the customers. It's my job 
to make sure that the tour they experience and enjoy is the 
tour they expected and purchased. It's my role to solve any 
problems or find a way around them. That’s the benefit of 
having a Tour Manager with you: someone else takes care of 
the worrying so you can relax and enjoy the journey. 
Customers often ask if I'm an expert on the particular country 
we are visiting. I'm sometimes not, but that's where our 
expert local guides come in – to explain everything they need 
to know. I am however good at getting groups of people 
through transport systems to the right place at the right time.
Beyond the logistics, I’m here to help whenever it’s needed, 
and step back when it’s not. That said, It’s always a pleasure 
to mix and chat with the customers. They come from a wide 
range of backgrounds and occupations, and I learn at least 
one new thing from somebody every time I travel.
To read Tim's full article on the Role 
of a Tour Manager, scan the QR code 
or visit greatrail.com/TimTM

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